At Steve Madden Promos, we’re committed to making your shopping experience as seamless as possible, from the moment you place your order to the day it arrives at your doorstep. Our stylish collection of ballerinas, trendy sneakers, sophisticated evening bags, and chic city shoes deserves a delivery and return policy that matches their elegance.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping (€12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over €50, delivered via EMS within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

International Shipping

For international orders, please be aware that:

  • Customs fees, taxes, or duties are the responsibility of the recipient
  • Delivery times may be longer than estimated due to customs processing
  • Some products may be restricted in certain countries

Returns & Exchanges

We want you to love your Steve Madden purchases as much as we do. If you’re not completely satisfied, we offer a straightforward return and exchange process.

Return Policy Overview

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, with all tags attached and in original packaging
  • Proof of Purchase: Original receipt or order confirmation required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Leggings & Joggings (close-fitting garments)
  • Makeup products (from our « Make It A Match » collection)
  • Wallets (personal items)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Email Request: Send an email to [email protected] with:
    • Your order number
    • Product name and reference
    • Reason for return (optional but appreciated)
    • Photos if the item is damaged
  2. Return Authorization: Our team will send return instructions within 48 hours
  3. Ship Your Return: Send the package to:
    Steve Madden Promos – Retours
    27 Avenue Gambetta
    Paris, FR 97358

Exchange Process

For exchanges:

  • Follow the same steps as returns, specifying the item you’d like to exchange for (including size, color, and reference)
  • If the new item has a different price, we’ll adjust the amount (refund or additional payment required)
  • Shipping costs for the new item are your responsibility unless the exchange is due to our error

Refund Information

Once we receive and inspect your return:

  • Processing Time: 5-10 business days
  • Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error or a defective item

International Returns: Return shipping costs are the customer’s responsibility, and refunds may take longer to process depending on your bank.

Sample Return Request Email

Use this template when requesting a return:

Subject: Return Request – Order #[Order Number]

Hello Steve Madden Promos Team,

I would like to return/exchange the following item from my order #[Order Number]:

Product Name: [Full product name]
Reference: [SKU or product code if available]
Size/Color: [Variant details]
Reason for return: [Wrong size, change of mind, defective item, etc.]

For exchanges, I would like to receive: [Details of new item if exchanging]

Please provide return instructions at your earliest convenience.

Best regards,
[Your full name]
[Your email]
[Your phone number]

Need Help?

For questions about our shipping or return policy, or to check the status of your return, please contact our customer service team at [email protected].

We strive to make returns as effortless as possible so you can enjoy your Steve Madden style with confidence—whether it’s our elegant ballerinas, on-trend sneakers, or sophisticated evening bags.